Rental Cancellation & Refunds Policy - Bike Glendhu
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Rental Cancellation & Refunds Policy

Rental Cancellation & Refunds Policy

  1. If customer cancels day of booking, no refund provided.
  2. If customer cancels within 24 hours, receive 50% refund.
  3. If customer cancels more than 24hours in advance, full refund less 20% booking fee.
  4. If customer cancels 7 days before booking date, full refund.
  5. Mountain biking is an outdoor activity, and as such we are at the mercy of nature and the following conditions apply to weather events, trail closures and park closure:
  6. If the park is closed for any reason we will aim to re-book to another available date, or provide a full refund.
  7. As the season progresses we have occasional trail closures due to trail conditions. In the case that some trails are closed all pricing remains the same.
  8. If the park closes part way through the rental session, every effort will be made to rebook the remaining time for another date, or a partial refund for the remaining session time will be applied.

General Terms and Conditions:

  1. All rental equipment is hired at the risk of the Hirer.
  2. The Hirer confirms that the personal information supplied is correct.
  3. The Hirer accepts full responsibility for the care and security of the equipment for the full duration of the hire period and will return the equipment by the due date and time.
  4. In the event that rental equipment is damaged or any accessories also hired are beyond repair, lost, or stolen – the hirer will be charged the full replacement cost of the item.
  5. The customer shall pay any expenses disbursements and legal costs incurred by Bike Glendhu in the collection of any overdue amounts owing.
  6. The Hirer indemnifies Bike Glendhu from any liability in the case of injury or damage while riding in accordance with the Risk Disclosure document signed by the Hirer.
  7. The Hirer authorises Bike Glendhu to store their personal details/data for the use of Bike Glendhu for business purposes only.
  8. Rental Damage Protection (included with all Rentals) – cover accidental equipment damage and breakage that occurs under normal usage conditions. This protection does not apply to damage resulting from negligence, misuse, lost or stolen equipment. If equipment is lost or stolen the Hirer must report to the police within 48 hours.
  9. The Hirer has agreed and understood the Terms and Conditions of this hire agreement and agrees to be bound by them.