Frequently Asked Questions | Bike Glendhu
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Frequently Asked Questions

There’s no such thing as a silly question

As a mountain bike park for all types of riders, we welcome questions big, small and ‘off-camber’ as they say. We’ve done our best to answer the most common conundrums below but feel free to contact our friendly team if we’ve missed anything and we’ll add it to the list.

TRAILS & RIDING

Heck yes! Bike Glendhu is fantastic e-bike country!

Parts of the park are still working farm, so no dogs on the trails. But you can leave your pooch tied up under the trees while you ride – ask one of our staff for directions to the best spots (and water).

Bike Glendhu is primarily pedal. Our trail gurus have built the ups to be super cruisy, so with a basic level of fitness you’ll be fine!

We have a van shuttle departing base for Jack’s Spot on the hour during the weekends, school holidays and peak summer. You can book on the day or ahead of time, $8 per seat, 9 seats available.

We also have private Can-Am shuttles, book ahead to avoid disappointment! 2 or 3 hour slots available, the Can-Am seats five plus your driver. $300 or two hours, $450 for three hours.

Alternatively, hire an e-bike! The Whyte e-bikes from our rentals crew are awesome. $100 gets you a day trail pass and a four-hour e-bike rental. You’ll get around almost every trail in that time.

We sure do. We have trails suitable for capable first timers right through to pros. All our trails are clearly sign- posted so please read the signs and play within your limits – see our ‘Code of Conduct’ here

Our trail maps also describe what each colour means so you can ride what suits you!

Our trails were built by the best and flow beautifully. So if you’re on a green or blue, a hardtail is fine. But there are some trails that would be enjoyed best on a full-sus bike. If you want to try one out, visit our rentals team. We also have e-bikes for rent that are a REALLY good time. E-bikes have taken the world by storm, they are our super-shuttle.
Explore more with less puff or just simply do more laps!

If you’re cruising around our green trails then half helmets are fine, but if you feel safer in a full face then by all means please wear one. We don’t have them available to rent however, so you’ll need to bring your own.

We have PHEC (pre-hospital emergency care) trained staff on site. In the first instance call base on 021 BIKE334 (021 2453 334). If you’re out of reception flag someone down or send a mate up to call us. In an emergency only, call 111, then call base.

Check our trail map for mobile dead spots.

Absolutely! We have great mechanics on site taking care of our rental fleet and customer bikes, and they can help sort out your ride.

Pop in for a quick fix, or come and chat to the team if it’s more major and they’ll book you in if needed.

Aside from the obvious bike, helmet and sensible shoes, bring a drink bottle or hydration pack, snacks, sunblock, and extra layers – you never know what the weather is going to do out in the hills!
We are single-use plastic-free, so you’ll need to bring your own drink bottle, or purchase a re-usable one at Base 334 for $10.
There are water stations and tools around the park – all marked on our trail map.

Yes! Coaching is run by BlackFox Ride and is a great way to get your riding to the next level. See the rates and enquire about booking here.

Sorry, passes cannot be shared or transferred. Please check out our Terms and Conditions.

Riders ages 14+ are welcome to ride on their own, provided they have a valid waiver signed by a guardian.
Riders under 14 must either:

Be accompanied by someone over 16 and ride with that person, OR
Have ridden at Bike Glendhu before, and carry a phone, and have an adult staying on-site (the café is a great waiting spot!). Unaccompanied riders under 14 are permitted on the front mountain only (below the Crossing) where there is cell reception and easier emergency vehicle access.

Bike Glendhu is a great place to meet and celebrate! Send us an enquiry form and we’ll see what we can sort for you!

If you want to give someone a trail pass, shuttle spots, or a rental bike but don’t know what day they’ll be coming out, your best bet is to buy them a gift card online for the value of those items. You can do that here, and even choose what date it gets emailed to them.

During weekends and school holidays we are cranking, and we get a pretty solid after-work crowd too. If you are looking for a quieter time to visit, weekday mornings are a great bet.
I’m keen to have an event or bring a group to Bike Glendhu! Can I do that?

We close the trail entry gates an hour before the park closes to ensure that everyone gets off the hill in time.
The upper mountain past the Crossing closes 2 hours before park close time. This is a safety measure to ensure everyone is off the furthest back of the hill in time. Our staff sweep the trails at the end of every day to make sure everyone gets down happy.

If you are renting a bike or having a lesson then yep, you need to book in advance to ensure we have the right bike and/or coach available for you. But if you have all your own kit, then just turn up and we’ll sort you out with a pass, or you can buy online.

LOCATION

Bike Glendhu is located at 42 Motatapu Road, 10 mins around the lake from Wānaka, you can find a map here.

Currently, you need to make your own way to Bike Glendhu. If you have your own bike and are hardcore, you can ride the 17km around the Millennium Trail to the park. Alternatively, give Wānaka Bike Tours a buzz! They run a return shuttle from Wānaka for $20.

The trails at Bike Glendhu are for bikers only, but Glendhu Bay and Wānaka are full of amazing walking trails. Find out more here.

Yes!

Glendhu Station (the land that Bike Glendhu is built on) rents out their epic homestead. Big enough for two families and a two minute pedal to the Bike Glendhu Base building? Sounds good to me! Book here.

On the lakefront you will find Glendhu Bay Motor Camp, which has various accommodation options.

And of course, there are many options back in Wānaka.

When you arrive at Glendhu you will arrive in front of Base 334, which houses our tickets and retail areas, bike rental, workshop and toilet facilities, plus Velo Cafe serving up tasty pre-ride treats and refreshing post-ride beverages. We have a bike wash, ample car parking, kids pump track & sandpit, plus of course miles of trails for you to enjoy!

Open hours vary across the year depending on light and weather, you can find our opening hours here for the season.

We are open 10 months of the year, closed during winter when it is too wet and icy to ride. We are typically be closed June and July, but this will depend on the weather.

We will be closed during other days of the year if the weather makes riding trails too dangerous, or for other things like, a pandemic for example…!

We are closed on Christmas Day and Saturday 20th February 2020 (for Challenge Wānaka).

Totally. We’ve got a cafe, sandpit, mini pump track, and balance bikes (with helmets) for the groms hanging out at Base.
The green trails see lots of beginner riders, including kids on shotgun seats with mum and dad. We’ve got a skills area and trails for all shapes and sizes, so everyone can have an adventure.

Bike Glendhu is the brainchild of two Johns who love bikes, and we opened in January 2020 (amazing timing is how we roll). You can read more about our story here. Definitely, the best thing to come out of 2020!